Privacy Policy

Introduction

At PrimeLine Hanford Tree Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule services, or contact us. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property address and details about the tree work needed
• Payment information when you use our services
• Communications you send to us, including emails and phone calls

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, and pages viewed. This helps us improve your experience and understand how people use our site.

How We Use Your Information

We use the information we collect to:

• Provide you with tree service estimates and complete the work you request
• Communicate with you about your service appointments and our offerings
• Process payments and maintain records of our business transactions
• Send you updates about our services, special offers, or important information (you can opt out anytime)
• Improve our services and customer experience
• Comply with legal obligations and protect our business interests

We will never sell your personal information to third parties. Your trust is important to us.

Information Sharing

We may share your information with:

• Service providers who help us operate our business (such as payment processors or scheduling software)
• Insurance companies if required for claims or coverage purposes
• Law enforcement or government agencies when required by law
• Professional advisors such as lawyers or accountants when necessary

Any third parties we work with are required to protect your information and use it only for the purposes we specify.

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes secure storage of records, encrypted transmission of sensitive data, and limited access to your information by our staff.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We keep your information for as long as necessary to provide our services and comply with legal obligations. This typically includes maintaining records of completed work, invoices, and related business documents.

If you would like us to delete your information, please contact us. We will honor your request unless we are required to keep the information for legal or business purposes.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small data files stored on your device.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications at any time
• Disable cookies through your browser settings

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information (though we do not sell personal information).

California residents can exercise these rights by contacting us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page and notify you if the changes are significant.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

• Phone: (559) 794-9722
• Email: hello@hanfordtreeservice.com
• Address: 100 W 8th St, Hanford, CA 93230

We will respond to your inquiry as quickly as possible.